Privacy Policy

Protection of your personal data

1. General Information

Lotus Solutions respects the privacy of all website visitors and clients. This privacy policy explains how we collect, use, store, and protect your personal data in accordance with applicable data protection regulations.

2. Data Controller

LOTUS SOLUTIONS

Headquarters: Sombor, Republic of Serbia

Tax ID (PIB): 1154797860

Registration number (MB): 68397804

Business activity: Consultancy services (70.22)

Email: office@lotussolutions.world

Phone: +381 66 575 5825

3. What Data We Collect

We collect the following types of data:

  • Contact information: first name, last name, email address, phone, company name
  • Communication data: content of messages you send us
  • Technical data: IP address, browser type, operating system (automatically via web server)

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • Responding to inquiries and providing information about our services
  • Communication regarding business cooperation
  • Fulfillment of contractual obligations
  • Improving the quality of our services

5. Legal Basis for Processing

We process data based on:

  • Your consent (e.g., when submitting a contact form)
  • Performance of a contract or pre-contractual actions
  • Legitimate interest (e.g., protection against abuse)

Legitimate interest includes protection of business communication, website security, and prevention of abuse.

6. Sharing Data with Third Parties

We do not share your personal data with third parties except in the following cases:

  • When necessary to provide our services (e.g., with partner agencies, with your consent)
  • When required by law
  • When necessary for contract fulfillment

6a. International Data Transfers

In certain cases, for the purpose of business cooperation, data may be transferred to partner organizations outside the Republic of Serbia and the European Economic Area. In such cases, we ensure the application of appropriate data protection measures in accordance with applicable regulations.

7. Data Retention

We retain data:

  • up to 24 months from the last communication for business inquiries
  • during the duration of business cooperation for clients
  • longer if required by legal regulations

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of data
  • Withdraw consent for processing
  • Object to processing
  • Request data portability

To exercise these rights, contact us at: office@lotussolutions.world

You have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

9. Data Security

We apply appropriate technical and organizational security measures to ensure the security of your personal data and prevent unauthorized access, loss, or misuse.

10. Cookies

Our website may use cookies to improve user experience and analyze visits. You can set your browser to refuse cookies, but this may affect the functionality of the site.

11. Changes to Privacy Policy

We reserve the right to update this privacy policy. All changes will be published on this page with the date of the last update.

Last updated: March 2026.

12. Contact

For all questions regarding the privacy policy or processing of your personal data, you can contact us:

Email: office@lotussolutions.world

Phone: +381 66 575 5825